Rant

@Darkwood PC You Should Know from My posts that I'm as fed up as much if not more than you with what Playrix calls their "Help and Support" department of their Very Unbalanced Game!   

When they actually Do give me a Random reply to My multiple questions and complaints 9 times Out of 10 it's something similar to your post above. A Vague "sorry for your troubles"   or something utterly useless.  

Then the ever Not so popular reply when they try to make you feel like an idiot. 

I've replied back to the "We've checked your account and see nothing wrong/the game is well balanced" reply so many times with something very close to:  If You Did check My account and saw nothing wrong You Need To Check Again Because there Is something wrong or I wouldn't have contacted You!    Or Please Explain to Me How "this matter and/or that area ect" makes it a "Well Balanced Game" because it's Not!   

So I Join You In Your Rant!!  

Hi @Darkwood PC,

I got the same answer from Kathie yesterday as you got from Rona.
I was very surprised as I have no open request.

@Darkwood PC OK 1st of all:        

2nd:  Definitely Light It, Ring The Doorbell Then Hide and Watch!! 

3rd: If I had any money to bet with I'd bet it All that Yes! They can become more vague than we can possibly begin to imagine   

At this point I wouldn't be surprised if they started replying with random quotes and bits of several things put together. Such as:  "Hey Mayor! Thanks for contacting us! We looked over your account and this is what we found ~ Twinkle Twinkle Little Star, Wonder Woman's Invisible Plane, To Be or Not To Be"  We've credited your account somehow or another.  Have a Beautiful day Mayor!"        

We would have pretty much the same information as we do now little to none.   

  I'm so tired I'm obviously delerious! Or they finally made me crack up completely 

@Medamana wrote:

Hi @Darkwood PC,

I got the same answer from Kathie yesterday as you got from Rona.
I was very surprised as I have no open request.

@Medamana       

I tried telling them not to respond with their usual inane replies but to no avail...it’s always something along the lines above about the game being challenging, passing your thoughts to the devs or implying you’re stupid.....usually polite these days but mostly useless.

@BKNBLK13 wrote:

@Darkwood PC OK 1st of all:        

2nd:  Definitely Light It, Ring The Doorbell Then Hide and Watch!! 

3rd: If I had any money to bet with I'd bet it All that Yes! They can become more vague than we can possibly begin to imagine   

At this point I wouldn't be surprised if they started replying with random quotes and bits of several things put together. Such as:  "Hey Mayor! Thanks for contacting us! We looked over your account and this is what we found ~ Twinkle Twinkle Little Star, Wonder Woman's Invisible Plane, To Be or Not To Be"  We've credited your account somehow or another.  Have a Beautiful day Mayor!"        

OR........ "May you live long and prosper" ..... OR .. how about " May the odds be ever in your favor!"

Etc., etc., etc.     

I feel like saying to them...may you have an interesting life.

REALLY mad at the rigging of the Big Screen Adventure, though.  I keep getting the inane replies too...

Does anyone know:  DO THEY HAVE A PHYSICAL PHONE NUMBER?!?  I would almost prefer wrestling with unintelligible accents and mazes of press 1 for this department than an impersonal chat.

I completely agree with you and I have also received such profane answers.
After the ProfV debacle, I actually became a bit more relaxed. In the beginning I always wanted to have every new profile picture, every new decoration and every perk and wanted to win every event.
But now I think "you can go f--- yourselves", because my life doesn't depend on these profile pictures, decorations and any coupons or perks.
That makes me take a deep breath and raise my middle finger.

Never got nothing heck never got a response back!!!!
I have better chance my neighbor dog would response faster and have a better answer then the generic answer they give