Barn Upgrade Coupons

Anyone else get robbed of a barn upgrade coupon?  I had enough tools for one upgrade and one coupon for an upgrade when I started working on the Santa room.  When completing Santa’s room I got another barn upgrade coupon.  But when the next Professor Verne weeklies came up and one of them was to upgrade my barn one time I used one coupon, but the second one wasn’t there.

Are we only allowed to have one saved at a time?  Or did I get robbed?  I can’t even request help as my help and support button hasn’t worked in months.

I have had two Barn Upgrade coupons stored and used so maybe there was a Save command that didn't do its job? (It is either programmer error or operator error.)

@Mic Miller wrote:

I have had two Barn Upgrade coupons stored and used so maybe there was a Save command that didn't do its job? (It is either programmer error or operator error.)

Thanx for your reply!  This happened once before after an event in which I won a barn upgrade.  I didn't get the coupon, but I also didn't have one already saved.  Back then my help and support button worked and they were able to rectify it.  That’s why I asked if maybe we could only have one at a time.  Guess I’ll just have to do without it.  It grates on me, but not much I can do.

@TwoEgg wrote:

@Mic Miller wrote:

I have had two Barn Upgrade coupons stored and used so maybe there was a Save command that didn't do its job? (It is either programmer error or operator error.)

Thanx for your reply!  This happened once before after an event in which I won a barn upgrade.  I didn't get the coupon, but I also didn't have one already saved.  Back then my help and support button worked and they were able to rectify it.  That’s why I asked if maybe we could only have one at a time.  Guess I’ll just have to do without it.  It grates on me, but not much I can do.

@TwoEgg, you can send them email at support@playrix.com.  Make sure you put your problem in the title and that your button doesnt work, they have known about that problem for a long time!  Dont forget your friend code, maybe that will reduce extra messages and save time.  Good luck!

@TwoEgg A Lot of People Think Their Support Button Doesn't Work.     

However If You Press It Once and Wait For What Feels Like Forever and a Day    It Will Open Up For You.  

This "slight" malfunction started after an update back 6 months or so.