Hi Bari, I had the same problem last year. I play on the Air and had forgotten I had one on the ipad too from long ago. Air was level 100 and ipad was 30, both were very similar names. I had to email Playrix a number of times. I wanted them to delete the level 30 one on the server but they deleted the level 100!! They eventually sorted it out and I now just play on the Mac, quite annoying at the time. Hope they sort you out okay. I never realised that they used the same format.