My changes in the game aren't (always) auto-saved?

Hello friends!

Ever since the big Windows update, I was having the small problem of my changes in the game not being saved. That meant that I've had to do everything (production queue, buildings, city design, messages, tasks, sending planes/trains/ships, helping others, farming) at least twice to actually get them done.

I started realizing that the last actions on my game weren't saved the next time I was online, and I can't seem to get a pattern on it. Sometimes it doesn't even save an activity that I've done in the game and after which I stayed for 10mins online, sometimes I'd find the last-second activity I've had done the last time I was online was to be solid.

Even though I've learned some other people have had the same problem in my community, I'm not sure if it's something happening widely.

I've sent a ticket about it but it appears to be going nowhere, as it's been more than two weeks and the best answer I've received is they stating me the minimum system requirements of the game (to which I'm all good too).

I've never experienced something like this before the big update, and I'm looking for guidance on the matter.

Just before typing this, I've put a bread order to my bakery for the third time, and I don't know if there'll be a fourth when I log in again.


Thanks in advance to anyone who might have an idea on this!
Have a nice day!

@AyazRA wrote:

Ever since the big Windows update, I was having the small problem of my changes in the game not being saved.

 Game saving is supposedly automatic.  Read the link below and it tells us this "fact".  Hmmm...us ancients always go to another town to visit a friend (and back to our own towns) to force an automatic save each time BEFORE logging off.  I am attaching the Playrix link just for you to read and wonder... 


https://playrix.helpshift.com/a/township/?s=game-progress&f=how-do-i-save-my-game-progress&p=web

So you are a Windows player @AyazRA ? I am asking as under your profile it says IOS/Android. If so you can change that in Edit profile or I can change it for you

@Lil Bear wrote:

@AyazRA wrote:

Ever since the big Windows update, I was having the small problem of my changes in the game not being saved.

 Game saving is supposedly automatic.  Read the link below and it tells us this "fact".  Hmmm...us ancients always go to another town to visit a friend (and back to our own towns) to force an automatic save each time BEFORE logging off.  I am attaching the Playrix link just for you to read and wonder... 


https://playrix.helpshift.com/a/township/?s=game-progress&f=how-do-i-save-my-game-progress&p=web

Thank you, I've started doing that before logging off.
Unfortunately I couldn't receive help through Support. They said that they are aware of the problem and working on it.

And I've changed the platform on my profile to Windows, thanks for reminding me.