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» The UTF Music Playlist
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» Regatta theme Treasure of the Nile - Ancient Egyptian
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» How many here play on Windows?
Lost my zoo before the update I_icon_minitimeby cemblack Yesterday at 11:24

» Need for Seeds (April 5, 2021)
Lost my zoo before the update I_icon_minitimeby Mic Miller Yesterday at 10:49

» Township Wiki
Lost my zoo before the update I_icon_minitimeby Michelle Yesterday at 0:59

» Sheepishly Asking If Anyone Else Knits or Crochets?
Lost my zoo before the update I_icon_minitimeby Chorilandia Sun 11 Apr 2021 - 19:38

» Decoration Inspiration Spring 2021 is Live! ????????????
Lost my zoo before the update I_icon_minitimeby Chorilandia Sun 11 Apr 2021 - 16:51

» Getting Back To Twitter and YouTube
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» Mic's Table
Lost my zoo before the update I_icon_minitimeby Chorilandia Fri 9 Apr 2021 - 15:12

» Extremely Risky Info - - be most cautious! Use at your own discretion!
Lost my zoo before the update I_icon_minitimeby Kami2020 Fri 9 Apr 2021 - 12:44

» Admin and moderators?
Lost my zoo before the update I_icon_minitimeby Chorilandia Thu 8 Apr 2021 - 16:25

» Teddy & Becky’s Weekly Prep List - April (each week as updated by T&B)
Lost my zoo before the update I_icon_minitimeby dnana1 Wed 7 Apr 2021 - 15:55

» Food, Hobbies, anything else off-topic!
Lost my zoo before the update I_icon_minitimeby Light of the World~Emily Wed 7 Apr 2021 - 12:12

» Say Hello!
Lost my zoo before the update I_icon_minitimeby Downton Falls Wed 7 Apr 2021 - 9:26

» Need for Seeds
Lost my zoo before the update I_icon_minitimeby Mayfield Wed 7 Apr 2021 - 4:52

» Co-Op Ads
Lost my zoo before the update I_icon_minitimeby Nelly’s Mon 5 Apr 2021 - 22:05

» Race of Champions (6 April 2021)
Lost my zoo before the update I_icon_minitimeby Lil Bear Mon 5 Apr 2021 - 19:37

» How to Unlock Co-op Badges and Crests
Lost my zoo before the update I_icon_minitimeby Light of the World~Emily Mon 5 Apr 2021 - 18:04

» No cheaters in Easter Adventure???
Lost my zoo before the update I_icon_minitimeby Light of the World~Emily Mon 5 Apr 2021 - 12:41

» TS Reward Guide (T&B)
Lost my zoo before the update I_icon_minitimeby just4fun Mon 5 Apr 2021 - 2:42

» Cross Stitch Patterns as Design Ideas???
Lost my zoo before the update I_icon_minitimeby Light of the World~Emily Sun 4 Apr 2021 - 12:52

Lost my zoo before the update

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Bobcat Paradise

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Lost my zoo before the update I_icon_minitimeSat 7 Nov 2020 - 13:15 #1

I lost my zoo before the update and Uyen N. said he would restore everything I lost and to send him a list, I sent the list and then heard nothing back. the update came out and I don't think they are going to help me as I have sent quite a few request since then and no one is getting back to me anymore.  
 
Is any one else having this issue?
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Kimber

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Lost my zoo before the update I_icon_minitimeSat 7 Nov 2020 - 13:43 #2

@Bobcat Paradise wrote:
I lost my zoo before the update and Uyen N. said he would restore everything I lost and to send him a list, I sent the list and then heard nothing back. the update came out and I don't think they are going to help me as I have sent quite a few request since then and no one is getting back to me anymore.  
 
Is any one else having this issue?

No I have not got update yet, but I am having problems myself. Saying lost connection takes forever to get to neighbor's town zoo ect. I have up half the time with support
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Downton Falls

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Lost my zoo before the update I_icon_minitimeSat 7 Nov 2020 - 13:54 #3

@Bobcat Paradise it says under your profile IOS/Android. Is that right? I ask because losing your zoo was a common issue with Windows, not other versions scratch
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Bobcat Paradise

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Lost my zoo before the update I_icon_minitimeSat 7 Nov 2020 - 15:00 #4

I play on both, its my windows game that lost it, since posting here I got an email saying they fixed it! when I take out an enclosure it says building complete and then disappears. i go back to the enclosures tab and now I have to pay for the enclosure!!
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Downton Falls

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Lost my zoo before the update I_icon_minitimeSun 8 Nov 2020 - 1:39 #5

@Bobcat Paradise wrote:
I play on both, its my windows game that lost it, since posting here I got an email saying they fixed it! when I take out an enclosure it says building complete and then disappears. i go back to the enclosures tab and now I have to pay for the enclosure!!

Ah okay, I added windows to your platforms Lost my zoo before the update 3951035613

Yep a big problem with windows. I hope the new update has fixed it, though your problem occurred prior to this update, you will unfortunately have to continue pushing Playrix CS. Despite them seemingly ignoring you, your only choice is to bombard them with requests for help Smile
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Bobcat Paradise

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Lost my zoo before the update I_icon_minitimeMon 9 Nov 2020 - 14:38 #6

I kept replying to the email they sent telling me it was fixed telling them my problem and now they sent me one saying they closed the issue because of inactivity on it!!
So I take it they don't want to deal with it anymore!!!
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dnana1

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Lost my zoo before the update I_icon_minitimeMon 9 Nov 2020 - 16:08 #7

Send them another one and keep replying to them. I know people who kept bombarding them, as Downton says, and its unfortunately sometimes taken weeks, but they got fixed. Keep at it! Good luck!
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