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How do you delete all your personal data? I_icon_minitimeby cemblack Fri 19 Feb 2021 - 3:21

How do you delete all your personal data?

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CaseMoline

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How do you delete all your personal data? Empty
How do you delete all your personal data? I_icon_minitimeTue 6 Oct 2020 - 5:50 #1

There is a question on the Township sub-Reddit that asks:

"I want to delete the game and all my data but am having issues doing so."


He has gone to Help and Support and went thru the steps to delete personal data and then the service bot disappeared and he couldn't get it to come back.

He is "trying to find an answer for what to do after this part has been completed but nothing deleted."


Thanks,
Case ^•ﻌ•^
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Kimber

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How do you delete all your personal data? Empty
How do you delete all your personal data? I_icon_minitimeFri 9 Oct 2020 - 1:06 #2

He needs to make sure he removed permission for the game to have access to the phone data ect... Before he delete the game go to apps clear data to game. That should remove everything if he does the steps
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Eiggam

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How do you delete all your personal data? Empty
How do you delete all your personal data? I_icon_minitimeFri 9 Oct 2020 - 12:33 #3

I am afraid the question as is is not really precise.

The answer from @Kimber is how to delete data from the phone/tablet. Reinstalling the game on the same phone/tablet will re-fetch the data.
 
I assume the user is asking how to delete the game data from the Playrix server and that is why they contacted support? I am surprised by the comment that nothing was deleted. If Playrix has deleted data, then the game should be reset to level 1. If that didn't happen, contacting support is the only way to get the Playrix personal data removed. If the bot doesn't respond, contact support directly https://playrix.helpshift.com/webchat/a/township?l=en&p=web
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